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Customer Service Supervisor

2 months ago

Markham, Ontario, Canada Bay Street Group Inc. Full time
Job Title: Customer Service Representative Supervisor

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at Bay Street Group Inc.

Job Summary:

The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery. The successful candidate will have a strong background in customer service, leadership, and team management.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve excellent customer service delivery
  • Provide guidance and support to team members to ensure they have the necessary skills and knowledge to perform their duties
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Conduct performance reviews and provide feedback to team members
  • Identify and address customer complaints and concerns in a timely and professional manner
  • Collaborate with other departments to ensure seamless customer service delivery
  • Stay up-to-date with industry trends and best practices in customer service
Requirements:
  • 2 years of experience in customer service leadership or a related field
  • Proven track record of delivering excellent customer service
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].