Customer Service Supervisor

1 month ago

Markham, Ontario, Canada Maple Supply Chain Management Inc Full time
Job Title: Customer Service Representative Supervisor

Maple Supply Chain Management Inc is seeking a highly skilled Customer Service Representative Supervisor to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Team Leadership: Lead a team of customer service representatives and provide guidance and support to ensure they are meeting their performance goals.
  • Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Training and Development: Develop and implement training programs to ensure that customer service representatives have the skills and knowledge they need to provide excellent service.
  • Performance Management: Conduct regular performance reviews and provide feedback to customer service representatives to help them improve their performance.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.

Requirements:

  • College/CEGEP education
  • 1-2 years of experience in customer service or a related field
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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