Financial Services Manager
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Financial Services Manager to join our team at Kenora Hyundai. As a key member of our financial services department, you will be responsible for managing customer accounts, ensuring timely and efficient payment options, and providing exceptional customer service.
Key Responsibilities:
- Customer Account Management: Maintain accurate and up-to-date records of customer accounts, including payment schedules and financial transactions.
- Payment Options: Work with clients to ensure they receive their preferred payment options, including financing and leasing arrangements.
- Operational Tasks: Perform various operational tasks, such as organizing delivery schedules, communicating with sales teams, and managing customer contact information.
- Financial Analysis: Use Excel and other financial tools to track sales, claims, and vehicle profits, ensuring accurate and timely financial reporting.
- Contract Management: Manage contracts, including MMDA and other legal agreements, to ensure compliance and minimize liability.
- Communication: Communicate effectively with sales consultants, detail teams, and other stakeholders to ensure timely vehicle delivery and customer satisfaction.
- Claims Management: Handle claims and ensure timely payment by Focus Hyundai Canada and Focus Hyundai Financial.
- Team Collaboration: Work closely with the MBFS Dealer Relations Manager to ensure compliance with Focus Hyundai procedures and protocols.
- Problem-Solving: Assist service advisors with warranty and discrepancy issues, and review contracts to ensure accurate ownership and liability transfer.
- Financial Closure: Close contracts, advise the controller to pay out flooring, and send contracts to Mercedes Benz Financial for funding.
Requirements:
- Accountability: Demonstrated ability to hold self and others responsible for results and actions.
- Effective Decision Making: Proven ability to make timely and effective business decisions using analysis, wisdom, and experience.
- Flexibility: Ability to adapt to changing circumstances and priorities.
- Drive for Results: Proven track record of exceeding goals and consistently delivering high-quality results.
- Effective Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas and concepts.
- Listening: Strong listening skills, with the ability to accurately restate opinions and concerns.
- Perseverance: Demonstrated ability to pursue goals with energy, drive, and a commitment to completion.
- Approachability: Ability to build rapport with colleagues, customers, and stakeholders, and provide exceptional customer service.
- Negotiating: Proven ability to negotiate effectively in complex situations, with internal and external stakeholders.
- Presentation Skills: Excellent presentation skills, with the ability to communicate complex ideas and concepts to various audiences.
- Team Player: Ability to work effectively with the Kenora Hyundai team, sharing information and supporting colleagues to achieve common goals.
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