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Dispatcher and Scheduler

2 months ago


Kingston, Ontario, Canada Paladin Security Full time
Job Summary

We are seeking a highly skilled and detail-oriented Security Operations Coordinator to join our team at Paladin Security. As a key member of our operations team, you will be responsible for coordinating and dispatching security staff, handling incident call taking, and providing exceptional customer service to our clients and security staff.

Key Responsibilities
  • Coordinate and dispatch security staff to ensure timely and effective response to incidents and requests.
  • Handle incident call taking and provide accurate and timely information to clients and security staff.
  • Communicate with police, fire department, and EMS as required.
  • Update and maintain security staff schedules, including filling shifts as vacancies arise.
  • Strategically plan schedules to utilize resources effectively and efficiently to avoid unnecessary overtime.
  • Provide information to staff regarding additional shifts, coverages, and shift availability/locations.
  • Consistently update management with accurate daily open shift logs.
  • Create, update, and modify work schedules for security guards within Paladin Security.
Requirements
  • Working knowledge of the security industry is an asset.
  • Proficient in MS Office Suite.
  • Excellent written and verbal English communication skills.
  • Superior customer service skills.
  • Ability to work under pressure.
  • Comfortable working independently and as part of a team.
  • Working knowledge of ESA, Human Rights, and Labour Relations.
What We Offer
  • Extensive paid industry training.
  • Benefits and other perks.
  • Opportunities for growth and advancement.
Paladin Security

We are a diverse workforce committed to a workplace culture of respect, inclusion, and diversity. We believe in promoting from within, respecting people and their differences, providing high-quality service, and always having fun. We are committed to providing accommodations for people with disabilities through the interview process and while employed.