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Security Operations Coordinator
2 months ago
At Paladin Security, we are seeking a highly skilled and organized individual to join our team as a Scheduler/Dispatcher in our Kingston Branch Office.
Key Responsibilities:- Communicate effectively with clients, security staff, and other stakeholders through various telecommunications systems and equipment.
- Answer calls and dispatch security staff as needed, ensuring timely and efficient response to emergencies.
- Interact with emergency services, such as police, fire department, and EMS, as required.
- Update and maintain accurate schedules for security staff, filling vacancies and minimizing overtime.
- Strategically plan schedules to optimize resource utilization and minimize unnecessary overtime.
- Provide information to staff regarding additional shifts, coverages, and shift availability.
- Maintain accurate daily open shift logs and update management accordingly.
- Create, update, and modify work schedules for security guards in Ottawa and Kingston.
- Working knowledge of the security industry is an asset.
- Proficient in MS Office Suite.
- Excellent written and verbal English communication skills.
- Superior customer service skills.
- Ability to work under pressure and independently.
- Working knowledge of ESA, Human Rights, and Labour Relations.
Note: This job description is not exhaustive and may be subject to change as the organization's needs evolve.
