Security Operations Coordinator

3 days ago

Kingston, Ontario, Canada Paladin Security Full time
Job Overview:

As a key member of the Paladin Security team, the Scheduler/Dispatcher will play a vital role in ensuring the smooth operation of our Kingston Branch Office.

Responsibilities:

* Communicate effectively with clients, security staff, and other stakeholders through various telecommunications systems and equipment.

* Respond to calls from hospital staff, security staff, and the general public, dispatching security staff as needed.

* Collaborate with emergency services, including police, fire department, and EMS, as required.

* Maintain accurate and up-to-date security staff schedules, filling shifts as vacancies arise and strategically planning schedules to optimize resource utilization.

* Provide timely information to staff regarding additional shifts, coverages, and shift availability/locations.

* Ensure accurate and consistent daily open shift logs are maintained and updated.

* Develop, update, and modify work schedules for security guards in Ottawa and Kingston.

Requirements:

* Working knowledge of the security industry is an asset.

* Proficiency in MS Office Suite.

* Excellent written and verbal English communication skills.

* Superior customer service skills.

* Ability to work under pressure and as part of a team.

* Familiarity with ESA, Human Rights, and Labour Relations.

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