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Caseworker (6 month contract) - Patient Care Coordinator

2 months ago

Toronto, Ontario, Canada CB Canada Full time
About the Role

We are seeking a highly motivated and detail-oriented Caseworker to join our team at CB Canada. As a Caseworker, you will play a critical role in supporting patients and healthcare professionals with various needs and concerns.

Key Responsibilities
  • Manage assigned projects and cases, ensuring timely and effective resolution.
  • Provide telephone support to patients, healthcare professionals, and funding bodies, addressing issues related to funding and access, compliance, and other concerns.
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, and liaison with primary healthcare providers.
  • Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, or other allied health professionals.
  • Document all activities in program-specific databases and participate in ongoing training and professional development.
Requirements
  • Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations, typically obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
  • A minimum of one year of experience in customer service, with strong problem-solving skills, attention to detail, and ability to multitask.
  • Working knowledge of Word, Excel, and Outlook, with experience in the medical and pharmaceutical field being an asset.
What We Offer

CB Canada is committed to providing a comprehensive benefits package, including competitive total rewards compensation, flexible benefits program, parental leave top-up, and employee assistance program.

Equal Employment Opportunity

CB Canada is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about making a difference in the lives of patients and healthcare professionals.