Caseworker (6 month contract)
1 week ago
About the Role
We are seeking a highly skilled and dedicated Caseworker to join our team at CB Canada. As a Caseworker, you will play a vital role in supporting patients and healthcare professionals with access to pharmaceutical products and services.
Key Responsibilities
- Manage assigned projects and cases, ensuring timely and effective resolution.
- Provide telephone support to patients, healthcare professionals, and funding bodies, addressing funding and access issues, compliance programs, and other concerns.
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, and adverse event reporting.
- Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, or other allied health professionals.
- Document all activities in program-specific databases and participate in ongoing training and professional development.
Requirements
- Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations.
- Minimum one year of customer service experience, with strong problem-solving skills, attention to detail, and ability to multitask.
- Working knowledge of Word, Excel, and Outlook, with experience in the medical and pharmaceutical field an asset.
What We Offer
- Competitive total rewards compensation, including a comprehensive benefits package and opportunities for career advancement.
- A supportive and collaborative work environment, with a focus on patient-centered care and community engagement.
- Professional development opportunities, including training and mentorship programs, to help you grow and succeed in your role.
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