Customer Support Technician
1 month ago
Position: Customer Support Technician
Location: Remote
Company Overview: MediSolution is a dynamic and rapidly expanding organization specializing in innovative software solutions for the healthcare sector.
Role Overview: We are seeking a motivated and adaptable individual to join our dedicated support team. This role involves providing technical assistance to our clients utilizing the MediSolution software platform.
Key Responsibilities:
- Collaborate effectively with various teams to resolve customer inquiries.
- Deliver exceptional customer service with a focus on satisfaction.
- Communicate technical information clearly to both technical and non-technical audiences.
Qualifications:
- Bachelor's degree or relevant technical certification.
- Experience with API Testing tools such as Postman.
- Familiarity with database management tools like SQL Server Management Studio.
- Knowledge of web technologies including HTML, CSS, and JavaScript.
- Understanding of server configurations, particularly Apache and Tomcat.
- Experience with Virtual Machines and VPN setup.
- Proficient in Microsoft Office 365.
Preferred Qualifications:
- Experience in the healthcare software industry is advantageous.
What We Offer:
- Opportunities for professional development and career advancement.
- Flexible working conditions.
- Generous vacation and personal leave policies.
- Comprehensive health benefits from the first day of employment.
- Employee stock ownership and retirement savings matching programs.
Salary: Competitive salary range.
About MediSolution: MediSolution is a recognized leader in providing tailored software solutions to the healthcare industry, dedicated to enhancing client satisfaction and operational efficiency.
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