Customer Support Technician

1 month ago


Toronto, Ontario, Canada MediSolution Full time

Position: Customer Support Technician

Location: Remote

Company Overview: MediSolution is a dynamic and rapidly expanding organization specializing in innovative software solutions for the healthcare sector.

Role Overview: We are seeking a motivated and adaptable individual to join our dedicated support team. This role involves providing technical assistance to our clients utilizing the MediSolution software platform.

Key Responsibilities:

  • Collaborate effectively with various teams to resolve customer inquiries.
  • Deliver exceptional customer service with a focus on satisfaction.
  • Communicate technical information clearly to both technical and non-technical audiences.

Qualifications:

  • Bachelor's degree or relevant technical certification.
  • Experience with API Testing tools such as Postman.
  • Familiarity with database management tools like SQL Server Management Studio.
  • Knowledge of web technologies including HTML, CSS, and JavaScript.
  • Understanding of server configurations, particularly Apache and Tomcat.
  • Experience with Virtual Machines and VPN setup.
  • Proficient in Microsoft Office 365.

Preferred Qualifications:

  • Experience in the healthcare software industry is advantageous.

What We Offer:

  • Opportunities for professional development and career advancement.
  • Flexible working conditions.
  • Generous vacation and personal leave policies.
  • Comprehensive health benefits from the first day of employment.
  • Employee stock ownership and retirement savings matching programs.

Salary: Competitive salary range.

About MediSolution: MediSolution is a recognized leader in providing tailored software solutions to the healthcare industry, dedicated to enhancing client satisfaction and operational efficiency.



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