Client Support Services eClaim Assistant

2 weeks ago

Laval, Quebec, Canada On Side Restoration Full time

About the Role:

On Side Restoration is seeking a highly skilled and bilingual eClaim Support Specialist to join our Client Support Services team in Québec. As an eClaim Support Specialist, you will play a crucial role in providing exceptional support to our clients and internal teams, ensuring seamless communication and efficient claim processing.

Key Responsibilities:

  • Review and monitor eClaim requests, ensuring timely and accurate processing.
  • Provide backup and support to the Project Administration team as needed.
  • Assist in the development and implementation of new systems and technologies, including training users and testing new features.
  • Ensure all project documentation is accurate and up-to-date, and uploaded into internal and external claims systems.
  • Review external invoicing for compliance, as assigned.
  • Provide direction and support in other areas as required, and mentor and train business partners in the use of eClaim.

Requirements:

  • Fluent in reading, writing, and speaking English and French.
  • 3-5 years of experience in an administrative role, with a focus on customer service and support.
  • Previous experience in mentoring and training, with a proven track record of success.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Ability to work well under pressure, independently, and as part of a team.
  • Strong attention to detail, with the ability to multitask and prioritize tasks effectively.
  • Superior communication skills, with the ability to communicate complex information in a clear and concise manner.

What We Offer:

At On Side Restoration, we offer a dynamic and supportive work environment, with opportunities for growth and development. We provide a comprehensive benefits package, including extended medical, dental, and life insurance, as well as a generous employee assistance program. We also offer on-the-job training and development opportunities, with a focus on promoting from within.

Why Join Our Team:

We are a company that values diversity, inclusion, and employee well-being. We believe in creating a work environment that is inclusive, supportive, and empowering, where employees can bring their authentic selves to work every day. We are committed to providing our employees with the tools, resources, and support they need to succeed, and we are passionate about making a positive impact in our community.

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