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Bilingual Client Support Specialist
3 months ago
Position Overview:
On Side Restoration is on the lookout for a bilingual Client Support Specialist to enhance our Client Support Services team in Québec. This role is integral to assisting eClaim users, providing support to the Project Administration (PA) team, and managing various administrative responsibilities in a professional and positive manner.
Key Responsibilities:
- Monitor and respond to requests submitted to the eClaim Help system.
- Offer backup support to the PA team as needed.
- Assist in leveraging technology, including testing new systems and facilitating user training.
- Ensure accuracy in all project documentation and its proper upload into both internal and external claims systems.
- Review external invoices for compliance as assigned.
- Provide guidance or assistance in additional areas as required.
- Mentor and train business partners in the effective use of eClaim.
Qualifications:
- Fluency in English and French, both written and spoken.
- 3-5 years of experience in an administrative capacity.
- Prior experience in mentoring or training roles.
- Proficient in Microsoft Word, Excel, and Outlook.
- Able to perform well under pressure, both independently and as part of a team.
- Strong attention to detail while managing multiple tasks.
- Excellent communication skills.
- Experience in the restoration industry is a plus.
Work Environment:
The eClaim Help position allows for flexibility in work location, provided there is access to an On Side branch.
Benefits:
Join a well-established company in a thriving industry where your contributions are valued. We are committed to ensuring that our employees find fulfillment in their work, enjoy their colleagues, and have access to opportunities for learning and advancement. Our comprehensive employee assistance program includes an excellent health plan featuring extended medical benefits (chiropractic, massage, acupuncture, vision, and more), dental coverage, long-term disability (LTD), and life insurance.
We provide on-the-job training with ample opportunities for professional development—promotions and national career mobility are attainable with dedication. At On Side, we celebrate diversity and inclusion, encouraging all employees to bring their authentic selves to work every day.
