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Client Support Services eClaim Specialist
2 months ago
About the Role:
On Side Restoration is seeking a highly skilled and bilingual eClaim Support Specialist to join our Client Support Services team in Québec. As an eClaim Support Specialist, you will play a crucial role in providing exceptional support to our clients and internal teams, ensuring seamless communication and efficient claim processing.
Key Responsibilities:
- Review and monitor eClaim requests, ensuring timely and accurate processing.
- Provide backup and support to the Project Administration team as needed.
- Assist in the development and implementation of new systems and technologies, including training users and testing new features.
- Ensure all project documentation is accurate and up-to-date, and uploaded into internal and external claims systems.
- Review external invoicing for compliance, as assigned.
- Provide direction and support in other areas as required, and mentor and train business partners in the use of eClaim.
Requirements:
- Fluent in reading, writing, and speaking English and French.
- 3-5 years of experience in an administrative role, with a focus on customer service and support.
- Previous experience in mentoring and training, with a proven track record of success.
- Proficient in Microsoft Word, Excel, and Outlook.
- Ability to work well under pressure, independently, and as part of a team.
- Strong attention to detail, with the ability to multitask and prioritize tasks effectively.
- Superior communication skills, with the ability to communicate complex information in a clear and concise manner.
What We Offer:
At On Side Restoration, we offer a dynamic and supportive work environment, with opportunities for growth and development. We provide a comprehensive benefits package, including extended medical, dental, and life insurance, as well as an employee assistance program. We also offer on-the-job training and opportunities for advancement, with a focus on promoting from within.
Why Join Our Team:
We are a company that values diversity, inclusion, and employee well-being. We believe in creating a work environment that is inclusive, respectful, and supportive of all employees. We offer a competitive salary and benefits package, as well as opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
