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Assistance eClaim Bilingue

2 months ago

Laval, Quebec, Canada On Side Restoration Full time
Poste : Services de soutien à la clientèle (assistance eClaim)

On Side Après-Sinistre est à la recherche d'une personne bilingue pour l'assistance eClaim afin de se joindre à notre équipe de Services de soutien à la clientèle au Québec.

Responsabilités
  • Examiner, contrôler et donner suite aux demandes adressées à « eClaimhelp »
  • Fournir un appui et un soutien à l'équipe des administrateurs de projets (AP), le cas échéant
  • Fournir une assistance pour l'utilisation des technologies, notamment en testant les nouveaux systèmes et en participant à la formation des utilisateurs
  • Veiller à ce que tous les documents relatifs au projet soient exacts et téléversés dans le système de gestion des réclamations internes et externes
  • Vérifier la conformité de la facturation externe, comme assignée
  • Fournir des directives ou du soutien dans d'autres domaines demandés ou requis
  • Encadrer et former les partenaires d'affaires à l'utilisation d'eClaim
Compétences requises
  • Maîtrise du français et de l'anglais à l'écrit et à l'oral
  • 3 à 5 ans d'expérience professionnelle dans une fonction administrative
  • Expérience préalable en matière de mentorat/formation
  • Maîtrise de Microsoft Word, Excel et Outlook
  • Capacité à travailler sous pression, de façon autonome et en équipe
  • Un grand souci du détail, tout en étant multitâches
  • Capacité supérieure à communiquer
  • Expérience préalable dans le domaine de l'après-sinistre (un atout)
Avantages

Nous sommes une entreprise établie dans une industrie en croissance et nous avons besoin de gens extraordinaires. Nous voulons que vous soyez épanoui dans votre travail, que vous appréciiez les personnes avec lesquelles vous travaillez et que vous ayez des possibilités d'apprentissage et de progression. Nous sommes ravis de pouvoir offrir un programme d'aide aux employés, un excellent régime de soins de santé qui comprend des soins médicaux complémentaires (chiropratique, massage, acupuncture, vision, pour n'en nommer que quelques-uns), une assurance dentaire, une assurance invalidité de longue durée (ILD) et une assurance-vie.

Nous offrons une formation en cours d'emploi et la possibilité de vous perfectionner. Des promotions et un cheminement professionnel à l'échelle nationale vous attendent (il suffit d'acquérir l'expérience pertinente). Chez On Side, nous travaillons fort pour favoriser la diversité et l'inclusion, et nous encourageons chaque personne à être parfaitement authentique au travail, et ce, chaque jour.