Client Services Representative
4 weeks ago
Position Overview:
On Side Restoration is in search of a bilingual Client Support Specialist to enhance our Client Support Services team in Québec. This role focuses on assisting eClaim users, providing support to the Project Administration (PA) team, and managing various administrative responsibilities while maintaining a professional and positive demeanor.
Key Responsibilities:
- Monitor and address requests directed to the eClaim helpdesk.
- Offer backup support to the PA team as needed.
- Assist in leveraging technology, including testing new systems and training users.
- Ensure the accuracy of all project documentation and its proper upload into internal and external claims systems.
- Review external invoices for compliance as assigned.
- Provide guidance or assistance in other areas as required.
- Mentor and train business partners in the effective use of eClaim.
Qualifications:
- Fluency in English and French, both written and spoken.
- 3-5 years of experience in an administrative capacity.
- Prior experience in mentoring or training roles.
- Proficient in Microsoft Word, Excel, and Outlook.
- Able to thrive under pressure, working independently and collaboratively.
- Exceptional attention to detail while managing multiple tasks.
- Strong communication skills.
- Experience in the restoration industry is a plus.
Work Environment:
The eClaim Help position allows for flexibility in work location, as long as it is within proximity to an On Side branch.
Benefits:
Join a well-established company in a dynamic industry that values its employees. We prioritize your job satisfaction and provide opportunities for professional growth and development. Our offerings include an employee assistance program, an excellent health plan covering extended medical services (such as chiropractic, massage, acupuncture, vision, and more), dental care, long-term disability (LTD), and life insurance.
We emphasize on-the-job training with clear pathways for advancement. At On Side, we celebrate diversity and inclusion, encouraging all team members to bring their authentic selves to work every day.
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