Computer Systems Support Analyst

2 weeks ago

Mississauga, Ontario, Canada GLOBAL INFOTECH SERVICES Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Global Infotech Services. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and employees.

Key Responsibilities
  • Technical Support: Respond to technical inquiries and provide solutions to clients and employees experiencing difficulties with computer systems, software, and network issues.
  • Problem-Solving: Analyze and resolve complex technical problems, utilizing technical documentation and resources to implement effective solutions.
  • Training and Development: Provide training and guidance to employees on the use of computer systems, software, and network applications.
  • Documentation and Reporting: Maintain accurate records of technical issues, solutions, and training provided, and prepare reports as required.
Requirements
  • Education: College diploma or equivalent in a related field, such as computer science or information technology.
  • Experience: 1-2 years of experience in a technical support role, preferably in a fast-paced environment.
  • Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Knowledge: Strong knowledge of computer systems, software, and network applications, including Microsoft Office and Windows operating systems.
Work Environment

As a Technical Support Specialist at Global Infotech Services, you will work in a fast-paced environment, providing technical support to clients and employees. You will be required to work under pressure, multitask, and maintain attention to detail.

Language

The primary language of work is English.

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