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Technical Support Systems Analyst

3 months ago

Mississauga, Ontario, Canada Synergy IT Solutions Inc. Full time
Job Overview

We are seeking a dedicated Systems Technical Support Analyst to join our team at Synergy IT Solutions Inc.. This role is essential in providing technical assistance and support to our users, ensuring smooth operations and resolving any issues that may arise.

Employment Details
  • Employment Duration: Permanent
  • Working Language: English
  • Work Hours: 30 to 35 hours per week
Educational Requirements
  • Post-secondary education (College/CEGEP)
Work Environment
  • Relocation costs are not covered by the employer
  • Willingness to relocate is required
  • Work setting includes consulting firms and server farms
Key Responsibilities
  • Assist users encountering challenges with their computer systems
  • Refer to user manuals, technical documents, and other resources to identify and implement solutions
  • Offer guidance and training to users based on their specific issues
  • Maintain a comprehensive log of problems and solutions for the benefit of other support analysts
  • Oversee the work of junior technical support staff
  • Deliver business systems, network, and Internet support to users facing difficulties
  • Prepare equipment for employee use, ensuring proper installation of cables, operating systems, and relevant software
Supervisory Responsibilities
  • Supervision of 1 to 2 individuals
Technical Proficiency
  • Familiarity with Information Technology Infrastructure Library (ITIL)
  • Knowledge of Linux and device drivers
  • Understanding of networking software, hardware, and security
  • Proficient in Internet, servers, desktop applications, and file management software
  • Experience with security software, mail server software, communication software, desktop publishing software, MS Office, MS Windows, SQL, TCP/IP, and wireless networks
Travel Requirements
  • Willingness to travel regularly
  • Travel expenses will be covered by the employer
Work Conditions
  • Ability to work under pressure and meet tight deadlines
  • Strong attention to detail is essential
Personal Equipment
  • Must possess a cellular phone
Candidate Profile
  • Detail-oriented and accurate
  • Client-focused with strong interpersonal skills
  • Excellent verbal and written communication abilities
  • Proactive with good judgment
  • Organized and a team player
Experience Level
  • 1 to 2 years of relevant experience