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Computer Systems Analyst

2 months ago

Mississauga, Ontario, Canada SHAWARMA ROYALE Full time
Job Summary

SHAWARMA ROYALE is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.

Key Responsibilities
  • Technical Support: Provide technical assistance and support to employees and customers via phone, email, and in-person.
  • Problem Resolution: Troubleshoot and resolve technical issues related to computer systems, networks, and software.
  • Documentation: Maintain accurate and detailed records of technical issues and resolutions.
  • Training and Development: Provide training and guidance to employees on technical procedures and best practices.
  • Collaboration: Work closely with other technical teams to ensure seamless technical support and resolution of technical issues.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 7 months to less than 1 year of experience in a technical support role.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and attention to detail.
Work Environment

As a Technical Support Specialist at SHAWARMA ROYALE, you will work in a fast-paced environment with tight deadlines. You will be required to multitask and prioritize tasks effectively to meet the needs of our employees and customers.

Personal Qualities
  • Accuracy: Accurate and detail-oriented in your work.
  • Organization: Organized and able to prioritize tasks effectively.
  • Multitasking: Ability to multitask and handle multiple technical issues simultaneously.
  • Time Management: Effective time management skills to meet deadlines and deliver results.