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Service Ambassador

2 months ago

Burnaby, British Columbia, Canada OpenRoad Auto Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Ambassador to join our team at OpenRoad Auto Group. As a Service Ambassador, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience from the moment they step into our dealership.

Key Responsibilities
  • Greet and Welcome Customers: Greet prospective customers and determine the nature of their visit, providing a warm and welcoming atmosphere.
  • Direct Customers to the Correct Department: Direct customers to the correct department or personnel, ensuring they receive the assistance they need in a timely manner.
  • Answer Customer Inquiries: Answer basic customer inquiries and refer more extensive inquiries to the appropriate person, providing accurate and helpful information.
  • Control and Track Loaner Vehicles: Control and track loaner vehicles and their conditions, ensuring they are properly maintained and returned to the correct location.
  • Perform Customer Follow-up Duties: Perform customer follow-up duties by phone, ensuring customers are satisfied with their experience and addressing any concerns they may have.
  • Maintain a Clean and Organized Customer Lounge: Keep the customer lounge area presentable and tidy, including stocking the coffee area and ensuring a comfortable environment for our customers.
  • Follow Company Safety Policies: Follow company safety policies and practices, immediately reporting any accidents or incidents to a Manager/Supervisor.
Requirements
  • Excellent Communication Skills: Possess exceptional interpersonal and communication skills, both written and verbal, to effectively interact with customers and colleagues.
  • Customer Service Focus: Demonstrate a strong customer service focus, ensuring all guests are helped and satisfied with their experience.
  • Ability to Work in a Fast-Paced Environment: Ability to work in an active, social atmosphere without being distracted, prioritizing tasks and managing multiple responsibilities.
  • Valid Driver's License: Possess a valid British Columbia Driver's License Class 5 with a clean driver's abstract.