Service Ambassador

4 weeks ago

Burnaby, British Columbia, Canada OpenRoad Auto Group Full time
Unlock Your Potential at OpenRoad Auto Group

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you

About the Role:

As a Service Greeter at OpenRoad Auto Group, you will be the first point of contact for our customers, setting the tone for their entire experience. Your primary responsibility will be to greet and direct customers to the correct department or personnel, ensuring a seamless and welcoming experience.

Key Responsibilities:
  • Greet and welcome customers, determining the nature of their visit and directing them to the appropriate department or personnel.
  • Control and track loaner vehicles and their conditions, assisting in moving loaner and guest vehicles into designated areas.
  • Perform customer follow-up duties by phone, ensuring exceptional customer satisfaction.
  • Keep the customer lounge area presentable and tidy, including stocking the coffee area.
  • Follow company safety policies and practices, reporting any accidents to a Manager/Supervisor.
What We Offer:

At OpenRoad Auto Group, we are committed to providing our employees with a comprehensive benefits package, including:

  • Competitive compensation and incentives.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.
  • A comprehensive extended health and dental plan.
  • Recognition and engagement events.
Requirements:

To be successful in this role, you will need:

  • Excellent customer service skills and the ability to work well with both internal and external customers.
  • Exceptional interpersonal and communication skills (oral and written).
  • Ability to work in an active, social atmosphere without being distracted.
  • A valid British Columbia Driver's License Class 5 with a clean driver's abstract.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply today

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