Service Ambassador

3 weeks ago


Burnaby, British Columbia, Canada OpenRoad Auto Group Full time

**Unlock Your Potential at OpenRoad Auto Group**

At OpenRoad Auto Group, we're dedicated to providing exceptional customer experiences and building a team of passionate professionals who share our vision.

As a **Service Ambassador**, you'll play a vital role in greeting customers and directing them to the right department or personnel.

**Responsibilities:**

  • Greet prospective customers and determine the nature of their visit.
  • Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
  • Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
  • Control and track loaner vehicles and their conditions, and assist in moving loaner and guest vehicles into designated areas.
  • Perform customer follow up duties by phone.
  • Keep customer lounge area presentable and tidy, including stocking coffee area.
  • Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.

**Benefits:**

  • Opportunity to work with a variety of OEM brands.
  • Amazing incentives, including discounted vehicle purchasing program, footwear subsidy, computer rebate program, employee referral program, employer RRSP matching, and tool allowance.
  • Internal and external training and development opportunities for skill development and growth.
  • Comprehensive extended health and dental plan.
  • Recognition and engagement events.

**Requirements:**

  • Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
  • Professional personal appearance.
  • Customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
  • Exceptional interpersonal and communication skills (oral and written).
  • Valid British Columbia Driver's License Class 5 with a clean drivers abstract.


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