Service Ambassador
3 weeks ago
**Unlock Your Potential at OpenRoad Auto Group**
At OpenRoad Auto Group, we're dedicated to providing exceptional customer experiences and building a team of passionate professionals who share our vision.
As a **Service Ambassador**, you'll play a vital role in greeting customers and directing them to the right department or personnel.
**Responsibilities:**
- Greet prospective customers and determine the nature of their visit.
- Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
- Control and track loaner vehicles and their conditions, and assist in moving loaner and guest vehicles into designated areas.
- Perform customer follow up duties by phone.
- Keep customer lounge area presentable and tidy, including stocking coffee area.
- Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
**Benefits:**
- Opportunity to work with a variety of OEM brands.
- Amazing incentives, including discounted vehicle purchasing program, footwear subsidy, computer rebate program, employee referral program, employer RRSP matching, and tool allowance.
- Internal and external training and development opportunities for skill development and growth.
- Comprehensive extended health and dental plan.
- Recognition and engagement events.
**Requirements:**
- Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
- Professional personal appearance.
- Customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
- Exceptional interpersonal and communication skills (oral and written).
- Valid British Columbia Driver's License Class 5 with a clean drivers abstract.
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