Customer Experience Ambassador
4 weeks ago
The In-store Customer Experience Specialist is a key role at UNIQLO, responsible for delivering exceptional customer service and creating a positive store experience. This involves building strong relationships with customers, acting as a brand ambassador, and providing a seamless shopping experience.
Key Responsibilities:
- Represent the UNIQLO brand in a positive and professional manner, aligned with the company's mission and vision.
- Provide superior customer service, focusing on brand experience and customer engagement/satisfaction.
- Utilize company tools to build brand recognition, maximize sales, and increase customer satisfaction.
- Advocate for the integration of stores and eCommerce, enhancing the customer purchasing experience.
- Develop and share insights on new products and services, and provide customer feedback through internal communication channels.
- Work collaboratively as a team player, upholding company policies and procedures in all aspects of customer service.
- Assist management in identifying and resolving issues in the store, and support special projects as assigned.
Requirements:
- Post-secondary education with at least 3 years of experience in similar roles.
- Excellent communication and interpersonal skills, with a strong ability to build relationships.
- Problem-solving skills and attention to detail are essential.
- Able to work a flexible schedule, including evenings, weekends, and holidays.
- Able to stand for long periods, read computer terminals, and lift up to 50 pounds.
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Burnaby, British Columbia, Canada UNIQLO Full timeJob OverviewAt UNIQLO, we are committed to delivering exceptional customer experiences that drive sales growth.Job Description:The In-store Experience Ambassador will be responsible for building strong interpersonal relationships with customers and acting as a brand ambassador. This role requires a deep understanding of in-store and online customer needs to...
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