H&M Retail Customer Consultant

4 weeks ago

Oshawa, Ontario, Canada H&M Group Full time

Job Overview

About the Position

At H&M, as a Retail Customer Consultant, you will be engaging with our clientele and ensuring they stay fashionable. This role, known internally as a Sales Advisor, is crucial for providing an exceptional Customer Experience that enhances the store's sales and profitability. As a Retail Customer Consultant, your primary focus will be on prioritizing customer needs, offering assistance, and sharing your expertise in Products and Fashion. You will foster an inviting shopping atmosphere through effective Store Operations and meticulous Garment Care. By collaborating and sharing your insights with team members, you will play a vital role in building a cohesive team that meets our customers' expectations. This position operates under the guidance of our Department Managers and has a collaborative relationship with the Department Supervisor.

Daily Responsibilities

  • Warmly welcome and interact with customers in service areas and on the sales floor to ensure an outstanding customer experience.
  • Assist in maintaining an organized and presentable sales floor to promote a positive shopping experience, including folding, hanging, displaying, and merchandising products according to H&M standards to optimize sales opportunities.
  • Unload delivery vehicles, receive, open, and unpack merchandise, and label items with security tags within established efficiency timelines.
  • Proactively process, stock, and replenish merchandise on the sales floor and in the stockroom.
  • Operate the cash register, manage all necessary transactions, issue receipts, and properly package merchandise following best practices.
  • Enthusiastically promote our H&M Loyalty program to customers.
  • Share your expertise and assist colleagues, fostering a supportive work environment.
  • Adhere to H&M standards and local regulations regarding health & safety and security protocols to ensure the safety of yourself, your colleagues, and customers at all times.
  • Follow all procedures and protocols related to safety, security, and administrative tasks across all store areas.

Qualifications

Who You Are

  • Passionate about customer service and dedicated to helping individuals discover their style.
  • A skilled multi-tasker who thrives in a dynamic, fast-paced environment.
  • Inclusive, positive, creative, and eager to learn on the job.
  • A collaborative team player with a flexible mindset.
  • Capable of lifting items exceeding 20 pounds.
  • Able to stand for extended periods, bend, stretch, and engage in repetitive motions, as well as push, pull, and carry items over short distances.
  • Comfortable climbing ladders and using step stools.
  • Willing to work a flexible schedule, including evenings and weekends.

Why You Will Enjoy Working at H&M

  • A vibrant, team-oriented work environment filled with diverse and kind individuals.
  • Numerous opportunities for growth and development.
  • Express your individuality through your attire; we encourage you to dress in a way that reflects your personality.
  • Enjoy employee discounts at H&M, &Other Stories, and COS.

Additional Information

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

*This job posting outlines the primary responsibilities and requirements of the position. It is not exhaustive, and additional duties may be assigned at the company's discretion.

Benefits:

We provide all H&M Group employees with attractive benefits and extensive development opportunities worldwide. Every employee receives a staff discount card applicable to all H&M Group brands in stores and online. The brands included in the discount are H&M (including Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Additionally, all employees participate in our H&M Incentive Program – HIP. More information about our H&M Incentive Program can be found on our website.

Beyond our global benefits, local markets offer various competitive perks and benefits, which may vary based on employment type and location.

Inclusion & Diversity:

H&M is part of H&M Group. We are committed to fostering inclusive, diverse, and equitable workplaces throughout our organization. Our teams should consist of individuals from various backgrounds who share and combine their knowledge, experiences, and ideas. A diverse workforce positively impacts how we tackle challenges, what we consider possible, and how we relate to our colleagues and customers globally. Therefore, all dimensions of diversity are taken into account during our recruitment process.

We strive for a fair and equitable process, and we kindly request that you do not attach a cover letter to your application, as they may contain information that could unintentionally introduce biases.

Company Overview:

H&M is a fashion brand that delivers the latest styles and inspiration, ranging from trendy pieces and unique designer collaborations to affordable wardrobe essentials. Our business philosophy centers on providing fashion and quality at the best price in a sustainable manner. Discover more about H&M.

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