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Retail Department Supervisor

3 months ago


Oshawa, Ontario, Canada H&M Group Full time
Position Overview

As a Department Manager at H&M, you will play a pivotal role in managing various elements of the retail environment. Your primary responsibilities will include driving sales performance, ensuring outstanding customer service, and enhancing the profitability of your department. You will also be instrumental in mentoring and developing your team in accordance with H&M's core values and operational standards.

This position requires effective management of personnel, structuring work assignments, and collaborating closely with the Store Manager to foster a positive workplace culture.

Moreover, Department Managers are key contributors to sales maximization through a strong operational focus, ensuring that team members possess comprehensive product knowledge, and coordinating promotional initiatives.

Your duties will also encompass scheduling, budget management, and overseeing the operational aspects of your department. Delivering exceptional customer service and driving profitability are essential components of this role.

Key Qualifications
  • High School diploma or equivalent; Associate's or Bachelor's Degree is preferred
  • A minimum of 3 years of experience in retail management is preferred
  • Excellent customer service and interpersonal skills
  • Strong organizational and analytical capabilities
  • Knowledgeable in merchandising and sales techniques
  • Self-motivated with the ability to work independently
  • Effective communication and conflict resolution abilities
  • Experience in managing performance
  • Basic computer proficiency is required
  • Availability for flexible scheduling, including evenings and weekends
Additional Insights
This job description outlines the fundamental responsibilities and qualifications associated with the role. Additional tasks may be assigned as necessary. Compensation may vary based on the qualifications of the candidate. Employees are offered benefits and development opportunities, along with a staff discount card. H&M Group is committed to inclusion and diversity, fostering equitable and inclusive workplaces. Diversity is a vital aspect of our recruitment strategy, aimed at creating a positive global impact.