Team Lead

2 months ago

Oshawa, Ontario, Canada H&M Group Full time

Job Summary

H&M Group is seeking a highly skilled and experienced Department Head to join our team. As a Department Head, you will be responsible for leading a team of sales associates and ensuring that the department runs smoothly and efficiently.

Key Responsibilities

  • Organize and distribute work among team members, set priorities, and maintain an overview of tasks to be accomplished in accordance with the Store Manager.
  • Manage, recruit, onboard, train, develop, and provide succession planning for staff in the store in partnership with the Store Manager.
  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including approving time-off requests, pay, location or title changes, corrective actions, and making employment decisions.
  • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment.
  • Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability.
  • Proactively ensure that team members have knowledge of all product, campaign, promotion, display guidelines, and merchandise information.
  • Ensure that garment presentation, garment level, and visual standards within the department are presented according to H&M's expectations.
  • Plan and coordinate with the visual team on all activities concerning campaigns, promotions, and sales activities in the department.
  • Effectively schedule staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals.
  • Work with sales and cost plans, budgets, and other available tools to make business decisions to ensure maximum profitability.
  • Responsible for knowledge and completion of cash office operational functions.
  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
  • May be assigned overall store responsibility in the absence of the Store Manager.

Requirements

  • High School graduate or equivalent. Associate's or Bachelor's Degree preferred.
  • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience.
  • Ability to lift in excess of 20 pounds.
  • Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
  • Ability to climb a ladder and use a stepstool.
  • Competencies:
    • Exceptional customer service and interpersonal skills.
    • Proven organizational and analytical skills.
    • Ability to be proactive to drive sales by creating selling opportunities.
    • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge.
    • Ability to take own initiative and work under own direction.
    • Ability to work strategically, tactically, and operationally.
    • Able to multi-task in a fast-paced environment.
    • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity.
    • Ability to provide feedback in a constructive and professional way.
    • Ability to handle conflict and resolve problems constructively.
    • Experience in administrating progressive discipline process and performance management.
    • Basic computer skills, such as browser navigation, software interaction, and data entry are needed.
    • Open availability including evenings and weekends.
    • Minimal travel required as necessary.

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