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Store Operations Manager

3 months ago


Oshawa, Ontario, Canada H&M Group Full time
Job Overview

As a Department Manager at H&M, you will play a crucial role in managing the store's operations. Your primary responsibilities will include driving sales performance, ensuring top-notch customer service, and maintaining the profitability of your department. You will also be instrumental in mentoring and developing your team in accordance with H&M's core values and standards.

Your role will encompass staff management, task organization, and collaboration with the Store Manager to foster a positive workplace culture.

Moreover, you will be expected to enhance sales through a strong operational focus, ensure your team possesses thorough product knowledge, and coordinate promotional initiatives effectively.

You will oversee scheduling, budgeting, and the smooth operation of departmental functions. Delivering outstanding customer service and enhancing profitability will be central to your responsibilities.

Qualifications

  • High School diploma or equivalent; Associate's or Bachelor's Degree is preferred
  • A minimum of 3 years of experience in retail management is preferred
  • Excellent customer service and interpersonal skills
  • Strong organizational and analytical capabilities
  • Knowledge of merchandising and sales techniques
  • Self-motivated with the ability to work independently
  • Strong communication and conflict resolution skills
  • Experience in managing team performance
  • Basic computer proficiency is required
  • Flexible availability, including evenings and weekends
Additional Information
This job description outlines the essential duties and qualifications for the position. Additional responsibilities may be assigned as necessary. Compensation will vary based on the qualifications of the candidate. H&M offers benefits and opportunities for professional development, along with a staff discount card. The company values inclusion and diversity, striving to create equitable and inclusive workplaces. Diversity is a fundamental aspect of our recruitment process, aimed at making a positive global impact.