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H&M Retail Sales Specialist
3 months ago
Job Overview
About the Position
At H&M, as a Retail Sales Specialist, you will play a crucial role in guiding our customers and helping them express their personal style. This position, also known internally as a Sales Advisor, is essential for delivering an exceptional Customer Experience that directly impacts the store's sales and profitability. Your primary focus will be on prioritizing customer needs, providing assistance, and sharing your expertise in Products and Fashion. You will foster an inviting shopping atmosphere through effective Store Operations and meticulous Garment Care. By collaborating and sharing your knowledge with team members, you will contribute to building a cohesive team that meets our customers' expectations. This role operates in alignment with H&M's standards, policies, procedures, and legal obligations.
You will report to our Department Managers and have a dotted line to the Department Supervisor.
Daily Responsibilities
- Proactively greet and engage with customers in service areas and on the sales floor to ensure a top-notch customer experience.
- Assist in maintaining a clean and organized sales floor to enhance the shopping experience, including folding, hanging, displaying, and merchandising products according to H&M guidelines to maximize sales opportunities.
- Unload delivery trucks, receive, open, and unpack merchandise, and label items with security tags within established efficiency timelines.
- Actively process, stock, and replenish products on the sales floor and in the stockroom.
- Operate the register, manage all required transactions, issue receipts, and package merchandise appropriately following best practices.
- Enthusiastically promote our H&M Loyalty program to customers.
- Share your expertise and assist colleagues, fostering a positive and collaborative work environment.
- Adhere to H&M standards and local regulations regarding health & safety and security protocols to ensure the safety of yourself, your colleagues, and customers at all times.
- Follow all procedures related to safety, security, and administrative processes throughout the store.
Candidate Profile
Who You Are
- Passionate about customer service and dedicated to helping individuals discover their style.
- A multi-tasker who thrives in a dynamic, fast-paced environment.
- Inclusive, positive, creative, and eager to learn on the job.
- A team player with a flexible mindset.
- Capable of lifting over 20 pounds.
- Able to stand for extended periods, bend, stretch, and engage in repetitive motions, as well as push, pull, and carry items for short distances.
- Comfortable climbing ladders and using step stools.
- Willing to work a flexible schedule, including evenings and weekends.
Why You'll Enjoy Working at H&M
- A vibrant, team-oriented work environment filled with diverse and kind individuals.
- Numerous opportunities for growth and development.
- Freedom to express your personality through your attire; we encourage you to dress authentically every day.
- Enjoy discounts at H&M, &Other Stories, and COS.
Additional Information
Job Status: Hourly, Non-Exempt
EEOC Code: SLS
*This job description outlines the key responsibilities and requirements of the role but is not exhaustive. Additional duties may be assigned at the company's discretion.
Benefits:
H&M Group offers attractive benefits and extensive development opportunities globally. All employees receive a staff discount card applicable to all H&M Group brands in stores and online. The brands included in the discount are H&M (including Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Additionally, all employees participate in our H&M Incentive Program – HIP.
Each local market also provides competitive perks and benefits, which may vary based on employment type and location.
Inclusion & Diversity:
H&M is part of H&M Group, committed to fostering inclusive, diverse, and equitable workplaces. Our teams consist of individuals with varied backgrounds, knowledge, and experiences, which positively influences our approach to challenges and enhances our relationships with colleagues and customers worldwide. All diversity dimensions are considered in our recruitment process.
We strive for a fair and equitable hiring process; therefore, we kindly request that you do not attach a cover letter to your application, as they may contain information that could unintentionally introduce biases.
Company Overview:
H&M is a fashion brand dedicated to providing the latest styles and inspiration, ranging from trendy pieces and unique designer collaborations to affordable wardrobe essentials. Our business philosophy emphasizes fashion and quality at the best price in a sustainable manner. Discover more about H&M.
