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Administrative Support Specialist 4

3 months ago

Hamilton, Ontario, Canada Hamilton Health Sciences Full time

Unit Overview

The Administrative Support Specialist 4 operates under the supervision of the Diagnostic Services Business Manager and is accountable to the Business Coordinator and Clinical Manager. As a vital member of a Multidisciplinary Health Care team, the Administrative Support Specialist 4 is tasked with a diverse range of clerical responsibilities, including welcoming patients, managing phone communications, maintaining patient records, organizing documentation, and facilitating patient registration. Proficiency in electronic health record systems (HIS/RIS/PACS) is essential, along with processing requisitions and data entry tasks. This role also involves working within the image library and reception areas, as well as other departments within Diagnostic Services as needed. The environment is fast-paced and high-volume, necessitating independent decision-making, strong teamwork skills, and professionalism in public interactions.

Position Overview

The Communications Clerk functions under the guidance of the Diagnostic Services Business Manager and is responsible to the Business Coordinators and Clinical Manager. As part of a Multidisciplinary Health Care team, the Communications Clerk handles a variety of clerical tasks, which include greeting patients, answering telephones, managing patient documentation, filing and retrieval, and utilizing electronic health record systems (HIS/RIS/PACS). This role requires proficiency in processing requisitions and data entry, along with working in the image library and reception areas. The department operates at a high volume and fast pace, requiring independent thought, effective teamwork, and a professional demeanor in public relations.

Work Schedule

Days, evenings, nights, weekends, and holidays (rotation between sites as necessary).

Qualifications

1. Community College Diploma in Medical Office Administration or 2-3 years of equivalent current medical office experience.
2. Demonstrated knowledge of Medical Terminology relevant to Diagnostic Services.
3. Proficient in using computer systems including MS Windows, Outlook, and Word.
4. Keyboarding and typing skills with a minimum of 40 WPM.
5. Ability to learn and apply terminal digit and color-coded filing systems.
6. Strong organizational and problem-solving abilities.
7. Excellent communication and interpersonal skills.
8. Understanding of privacy and confidentiality regulations.
9. Capability to lift up to 20 lbs as needed.
10. Ability to thrive in a fast-paced environment.
11. Previous experience in Diagnostic Services reception, registration, and booking areas is preferred.
12. Familiarity with Meditech Magic and ITS systems is advantageous.
13. Medical terminology, computer, and typing skills will be assessed.

As a condition of employment, proof of full COVID-19 vaccination must be submitted to Employee Health Services.

Hamilton Health Sciences promotes a culture of safety for both patients and staff, guided by our Mission, Vision, Values, and Values-Based Code of Conduct. As a teaching hospital, all staff and physicians are expected to support students and other learners.

This opportunity is open to all qualified applicants, with internal candidates receiving priority consideration. Past performance will be evaluated as part of the selection process. If you have previously worked with Hamilton Health Sciences, please note that the circumstances surrounding your exit will be taken into account prior to an employment offer.

Proficiency in both official languages, French and English, is considered an asset.