Operations Excellence Manager

1 week ago

Toronto, Ontario, Canada Amphenol TCS Full time
About the Role

We are seeking a highly experienced and skilled Global Operations Director to join our team at Amphenol TCS. As a key member of our leadership team, you will be responsible for overseeing and enhancing our manufacturing operations across all global sites.

Key Responsibilities
  • Operations Leadership
    • Lead the planning and execution of new product introductions, ensuring a smooth transition to full-scale production while meeting cost targets and customer expectations.
    • Direct and coordinate operations across plants globally.
    • Develop and implement consistent operational procedures and practices globally, including manufacturing processes, safety protocols, and quality control measures.
    • Oversee the distribution of resources (human, capital, and materials).
    • Advocate for and implement environmental, health, and safety (EHS) best practices across all sites to reduce workplace injuries and maximize environmental impact.
    • Develop and oversee initiatives aimed at promoting a culture of safety and environmental responsibility.
    • Serve as the point of escalation for critical operational issues. Lead the response to crises such as supply chain disruptions, equipment failure, compliance issues, ensuring that impacts are minimized.
  • Capacity Management & Strategy
    • Develop and execute a comprehensive 3-year operational plan for each business unit, aligning with the organization's long-term strategic objectives.
    • Lead strategic initiatives, such as the expansion of existing facilities, the establishment of new sites, and capital investments. Oversee project planning, budgeting, and execution.
    • Develop and execute an overall global multi-site capacity strategy that supports financial, technical, and schedule objectives while supporting our customers' requirements.
    • Forecast demand for resources (people, equipment, materials, facilities, etc.) based on requirements and organizational objectives.
    • Monitor global resource utilization and identify opportunities to optimize capacity.
  • Financial Accountability
    • Oversee the creation and management of budgets for all operations globally, ensuring that each site operates within budget. Allocate resources effectively.
    • Manage P&L statements for all global sites. Manage revenue and expenses to ensure profitability.
    • Implement cost control measures (e.g., waste reduction, process optimization, supplier negotiation, etc.) to reduce cost and enhance profitability.
    • Identify financial risks (e.g., currency fluctuations, labor costs, supply chain disruptions, etc.) and implement risk mitigation strategies.
  • KPI/Metric Management
    • Develop, implement, and monitor key performance indicators (KPIs) and metrics that track efficiency, productivity, quality, and on-time delivery.
    • Foster a culture of punctuality and reliability across all operational sites, ensuring that all team members understand the importance of meeting timelines in all aspects of operations.
    • Use data-driven insights to identify trends, address issues, and continuously improve processes to enhance on-time delivery rates.
    • Regularly review KPI performance with plant managers and Ops leaders, setting clear expectations and providing support where needed to achieve targets.
    • Establish accountability measures and reward systems that recognize teams and individuals who consistently meet or exceed on-time performance metrics.
  • Reporting & Communication
    • Implement a system for monitoring the performance of each site against set operational and financial targets.
    • Collect, analyze, and report on data related to productivity, efficiency, cost, and quality.
    • Prepare and deliver reports to leadership related to challenges, opportunities, and recommendations for strategic decision making.
  • Cross-Functional and Cross-Site Collaboration
    • Work across functional teams such as engineering, product management, finance, product marketing, quality, and sales to ensure requirements are understood and solutions are developed effectively.
    • Partner closely with Operations Leaders, Program Managers, and peer engineering teams to drive vision and deliver customer needs, including performance, efficiency, scale, and functionality.
    • Facilitate communication and collaboration across sites to foster a culture of collaboration and to promote the sharing of best practices.
  • Quality & Compliance
    • Develop and maintain quality standards aligned to international best practices and local requirements. Ensure standards are implemented consistently to maintain product integrity and customer satisfaction.
    • Develop and oversee the implementation of quality control systems that monitor the output from every stage in the manufacturing process.
    • Manage the process for acquiring and maintaining ISO certification. Ensure ongoing compliance with certification requirements.
    • Ensure compliance with customer audits and global agency standards, including Responsible Business Alliance (RBA), across all locations.
    • Implement regular training and audits to maintain high compliance levels.
    • Implement a robust supplier quality management system to ensure all materials and components meet predefined quality standards. This includes selection, audits, and performance evaluations.
    • Champion customer service excellence by ensuring on-time delivery and responsiveness to customer needs across all operations.
  • Stakeholder Management and Customer Support
    • Maintain visibility of end customer adoption of next-generation interconnect products, advise internal teams on how to support end customer goals.
    • Develop and maintain communication channels to keep stakeholders informed about progress, changes, and decisions.
    • Gather feedback from stakeholders with respect to performance, outcomes, and areas for improvement.
  • Team Leadership and Development
    • Lead and inspire a team of operations directors and program managers at multiple global sites, setting a vision for operational excellence and continuous improvement.
    • Establish clear, measurable individual and team development goals aligned to organizational goals. Evaluate the performance of Operations leaders, teams, and provide continuous feedback.
    • Champion continuous learning and development across all levels of the operations team.
    • Foster a results-oriented environment by providing direct oversight and support to factory managers in achieving high-performance targets.
    • Promote a culture of diversity and inclusion within the operations team. Ensure that hiring practices, team development, and promotional opportunities are equitable.

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