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Operations Excellence Manager

2 months ago

Toronto, Ontario, Canada Aramark Full time
{"h2": "Job Overview"}

The Operations Excellence Manager is responsible for driving profitability and customer satisfaction in Operations. This role ensures the highest level of service, safety, sanitation, quality, and consistency while controlling costs and driving sales.

{"h2": "Key Responsibilities"}
  • Supervise daily staffing levels to control labor costs and drive efficiency.
  • Retain control of production costs, supply costs, and inventory by adhering to all standards of operation.
  • Audit service and quality on a regular basis to ensure consistency.
  • Develop and implement strategies to achieve customer satisfaction goals.
  • Supervise teamwork and service to ensure a positive customer experience.
  • Address day-to-day employee issues in a professional manner while adhering to all Aramark policies and procedures.
  • Support and implement training programs to develop skills and improve morale.
  • Assist in annual employee reviews and supervise interim performance issues.
  • Ensure accurate adherence to Aramark's time and attendance procedures.
  • Adjust staffing levels daily based on business needs to ensure optimal service.
  • Train employees on company standards for safety, health, and sanitation procedures.
{"h2": "Requirements"}
  • 3-5 years of relevant experience.
  • Current certifications as needed.

This role may require physical demands, including lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

{"h2": "About Aramark"}

Aramark is a global leader in food, facilities, and uniform services. Our mission is to do great things for each other, our partners, our communities, and our planet.

We believe in equal employment opportunity and strive to create a diverse and inclusive work environment.

At Aramark, we're committed to helping our employees grow and develop their careers. We offer a range of benefits and opportunities for professional growth and development.