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Customer Service Representative

2 months ago

Toronto, Ontario, Canada TD Bank Full time
Job Title: Customer Service Representative

We're seeking a highly motivated and customer-focused individual to provide exceptional customer service, resolve customer inquiries and issues, and promote our products and services.

Key Responsibilities:
  • Provide courteous, efficient, and professional customer service to ensure inquiries, sales, and/or issues are managed promptly and effectively under all conditions.
  • Engage customers/partners in conversation to understand and meet their current and future products and service needs by proactively providing them with information/guidance.
  • Offer comprehensive product knowledge and/or guidance as it relates to their respective business area.
  • Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary.
  • May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners.
  • Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs.
  • Contribute to the achievement of business objectives by identifying sales opportunities and referrals, enabling business growth.
  • Promote full suite of products, sales, services, and banking capabilities.
  • Understand and apply operating policies and procedures.
  • Contribute to business objectives for Operational Excellence.
  • Support the timely and accurate completion of business processes and procedures.
  • Evaluate and communicate unusual and/or complex content in a clear manner; handle sensitive information and escalated matters as necessary.
Requirements:
  • High School diploma, Undergraduate degree, and/or 1+ years relevant experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
About TD Bank:

TD Bank is one of the world's leading global financial institutions, with a presence in Canada, the United States, and around the world. We're committed to delivering legendary customer experiences and building a better bank for our customers, colleagues, and communities.

Why Work with Us:

We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. Our colleagues are our greatest asset, and we're committed to supporting their success and well-being.