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Franchise Account Manager

2 months ago

Old Toronto, Ontario, Canada TD Full time
About the Role

We are seeking a highly skilled Franchise Account Manager to join our Merchant Solutions team at TD. As a key member of our team, you will be responsible for managing and growing our Franchise portfolio, building relationships with key customers, and driving revenue growth and acquisition.

Key Responsibilities
  • Manage and build relationships with multiple day-to-day contacts and key customers within the portfolio
  • Work with TD Business Banking partners for new sales referral opportunities for TD Merchant Solutions
  • Support new sales opportunities with existing merchant accounts
  • Retain profitable merchant relationships to meet business goals
  • Work quickly to address and resolve merchant issues
  • Demonstrate TD's commitment to being a client-centric institution where Merchant Experience is a priority
Requirements

To be successful in this role, you will need:

  • 4+ years of client-facing experience in a sales or customer service capacity
  • Excellent analytical and organizational skills with the capacity to work in a fast-paced environment, managing multiple deadlines and priorities
  • Strong communication, negotiation, and relationship-building skills
  • A deep understanding of customer needs and the ability to provide advice and present relevant opportunities and payment solutions
  • Knowledge of merchant solutions and the competitive landscape
What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

Location: All provinces in Canada (Remote). Occasional Toronto meetings.