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Customer Support Representative
2 months ago
Position: Customer Support Representative (Part-Time)
Type: Part-time
What Awaits You?The Customer Support Representative serves as the initial point of contact within our organization, offering assistance to students, faculty, staff, and visitors, primarily concerning access to facilities. This role involves working autonomously as well as collaborating with various internal teams to effectively manage customer expectations and provide a high standard of service and professionalism.
Key Responsibilities- Deliver exceptional front-line support and assistance to students, faculty, and the general public.
- Manage and oversee access to practice and teaching areas.
- Respond to incoming phone inquiries and emails.
- Coordinate with building services personnel to ensure accurate room and equipment arrangements.
- Oversee inventory and demand for room keys and equipment.
- Input reservations into the online scheduling system and handle any assigned administrative duties.
- Process sales of practice cards, including cash handling, debit transactions, and end-of-day reconciliation.
- Provide assistance in the mailroom as needed, managing mail, courier services, and office supply requests.
- A minimum of one year of experience in a customer service position, ideally in a dynamic environment.
- Strong attention to detail, personal initiative, and the ability to work independently.
- Excellent communication and interpersonal skills.
- Experience with cash handling and point-of-sale systems.
- Proficiency in Microsoft Office Suite.
- Capability to thrive in a fast-paced setting while addressing customer needs effectively.
Hourly wage, currently set at $16.55.
Additional Details- Flexible scheduling for shifts, typically between 8:00 a.m. and 10:00 p.m.
- Availability to work evenings, weekends, and public holidays is required.
Interested candidates are encouraged to submit a cover letter along with their current résumé online (please combine both documents into a single file). Applications will be reviewed until a suitable candidate is found.
We are dedicated to creating an inclusive, equitable, and accessible workplace. In accordance with relevant accessibility legislation, accommodations will be provided at any stage of the recruitment and selection process. Applicants are invited to communicate their accommodation needs when contacted for an interview.
We appreciate all applicants for their interest in this role; however, only those selected for an interview will be contacted.
