Human Resources Support Specialist
4 weeks ago
Sun Life - People Services Specialist
The People Services Specialist plays a crucial role in delivering first-line guidance and assistance to staff regarding HR policies, systems, and procedures. This position entails addressing customer inquiries and ensuring prompt resolutions.
Key Responsibilities:
- Oversee and manage inquiry volumes
- Deliver exceptional service to both internal and external stakeholders
- Address questions related to HR policies and initiatives
- Guide employees on self-service processes
- Document and monitor inquiries using a Case Management system
- Clarify policies and procedures
- Collaborate with management for ongoing enhancements
Qualifications:
- Strong Customer Service Abilities
- Effective Communication Skills
- Experience in Human Resources
- Meticulous Attention to Detail
- Proficient Problem-Solving Skills
- Commitment to Operational Excellence
Preferred Qualifications:
- Experience in HR Shared Services
- Background in a Call Centre setting
- Familiarity with Workday and ADP GlobalView
Sun Life emphasizes the importance of diversity and inclusion. Flexible work arrangements are available.
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