Human Resources Support Specialist

4 weeks ago


Kitchener, Ontario, Canada Sun Life Full time

Sun Life - People Services Specialist

The People Services Specialist plays a crucial role in delivering first-line guidance and assistance to staff regarding HR policies, systems, and procedures. This position entails addressing customer inquiries and ensuring prompt resolutions.

Key Responsibilities:

  • Oversee and manage inquiry volumes
  • Deliver exceptional service to both internal and external stakeholders
  • Address questions related to HR policies and initiatives
  • Guide employees on self-service processes
  • Document and monitor inquiries using a Case Management system
  • Clarify policies and procedures
  • Collaborate with management for ongoing enhancements

Qualifications:

  • Strong Customer Service Abilities
  • Effective Communication Skills
  • Experience in Human Resources
  • Meticulous Attention to Detail
  • Proficient Problem-Solving Skills
  • Commitment to Operational Excellence

Preferred Qualifications:

  • Experience in HR Shared Services
  • Background in a Call Centre setting
  • Familiarity with Workday and ADP GlobalView

Sun Life emphasizes the importance of diversity and inclusion. Flexible work arrangements are available.



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