Client Relationship Manager
1 month ago
Expectations for the Role
Key Responsibilities
- Accountable for achieving monthly sales targets by actively pursuing contracts, crafting job proposals with financial estimates, managing client accounts, and fostering robust relationships with both new and existing clients.
- Develop and present engaging presentations to potential clients.
- Engage in price negotiations and other terms related to job proposals.
- Prepare comprehensive booking packages.
- Reach out to current or potential clients to enhance and expand the customer base.
- Conduct site visits to assess the progress of ongoing projects or to evaluate the scope of potential projects.
- Finalize and process necessary documentation upon project completion.
- Personally address and resolve customer complaints.
- When required, follow up with clients for payment collection and explore alternative payment options.
- Participate in out-of-town sales meetings and regional training sessions.
- Compile and submit daily, weekly, monthly, and annual reports.
- Undertake additional tasks as assigned.
Ideal Candidate Profile
Required Qualifications
- At least 2 years of experience in sales.
- A bachelor's degree in business is preferred.
- Exceptional interpersonal skills with a proven track record of building and maintaining relationships.
- Strong business insight and a demonstrated ability to meet deadlines and achieve objectives.
- Excellent negotiation capabilities paired with a natural ability to cater to customer needs.
- Proven conflict management skills along with the ability to collaborate effectively.
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