Client Solutions Manager

2 weeks ago


Hamilton, Ontario, Canada Gallagher Full time
About the Role

We are seeking a highly skilled Client Solutions Manager to join our Personal Insurance team at Gallagher. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, guiding them through their policy renewal cycle, and identifying opportunities for upselling and cross-selling.

Key Responsibilities
  • Support a designated portfolio of clients, playing a meaningful role in business retention and building upon customer relationships
  • Review accounts at renewal, taking vital steps in placing coverage required by the client, re-marketing when required, and adhering to binding authority set out by carriers
  • Respond to client inquiries quickly and efficiently, maintaining a quick turnaround time for any actions required on behalf of the client
  • Identify upselling and cross-selling opportunities, driving the creation of quality leads, and working with Account Executives in binding the client
About You

We are looking for a dynamic and results-driven individual who is able to prioritize effectively, work collaboratively, and build strong relationships with clients and colleagues. You should have a keen eye for detail, excellent verbal and written communication skills, and be highly tech-savvy with the ability to learn new systems, tools, and processes.

Requirements
  • High school diploma or equivalent experience required, College or University Degree strongly preferred
  • 2 to 3+ years of Personal Lines experience, ideally within a brokerage environment
  • RIBO licensing in good standing
  • Pursuing or willingness to pursue relevant insurance certifications or education (CIP, CAIB, CRM, etc) highly preferred
What We Offer

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits, including flexible medical and dental coverage, life insurance options, retirement savings, and employee stock purchase plan. We also offer educational expense reimbursement, employee assistance programs, discounted gym membership, and paid time off to volunteer.



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