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Client Solutions Manager

2 months ago

Hamilton, Ontario, Canada Gallagher Full time

About the Role

The Client Solutions Manager is accountable for delivering high-quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts. The assigned clients vary in size and have relatively simple to moderately complex needs. This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

Key Responsibilities

  • Successfully and profitably manage an assigned group of accounts.
  • Build and solidify relationships with existing clients by providing exceptional ongoing care.
  • In partnership with the Production team, take a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
  • Secure existing business and drive the sale of additional services and lines of coverage.
  • Cultivate relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.
  • Support one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available.
  • Coordinate appropriate resources to address the client's risk management needs.

About You

  • Previous insurance knowledge strongly preferred.
  • Proven track record with successfully managing client relationships.
  • Solid financial savvy.
  • RIBO License is mandatory.
  • Proficiency and comfort in using technology as a tool to enhance productivity and quality.
  • Strong written and verbal communication skills in English.
  • Proven ability to comfortably engage others in consultative discussions.
  • Effectively manages/balances multiple and sometimes competing deliverables.
  • Works in a self-directed manner, collaborating with colleagues when appropriate.

Compensation and Benefits

  • On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
  • Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
    • Flexible medical & dental coverage to meet your household's needs.
    • Life, Dependent Life and AD & D Insurance options.
    • Retirement savings including RRSP including a company match, TFSA, pension and more.
    • Employee Stock Purchase Plan.
  • Other benefits include:
    • Educational expense reimbursement.
    • Employee assistance programs.
    • Discounted gym membership (GoodLife Fitness).
    • Opportunity for flexible work arrangements.
    • Paid sick days & personal days.
    • Paid Time Off to Volunteer.
    • Employee education recognition program.
    • Employee referral bonus program.
    • LifeWorks Employee Assistance Program.
    • Matching Gift Program.