Lumber Customer Support Specialist
4 weeks ago
Why Choose RONA?
At RONA, we pride ourselves on fostering a welcoming and secure workplace. Our employees benefit from:
- An inclusive and safe working atmosphere
- Promotion of a healthy work-life balance
- Exclusive discounts for employees
- Comprehensive benefits including insurance (certain conditions apply) and annual salary evaluations
- Opportunities for career growth within the organization
- A commitment to community involvement
- Team collaboration and continuous training
- A thorough onboarding program for new hires
- A student incentive initiative
- And much more
With over 22,000 dedicated employees, RONA is driven by a passion for helping customers realize their projects and positively impacting the communities we serve.
Your Responsibilities:
- Welcome customers with warmth and ensure a positive shopping experience
- Process merchandise exchanges and returns in accordance with company policy
- Prepare and balance cash reports at the end of each shift
- Handle paperwork for rental vehicles and ensure follow-up
- Stay informed about current promotions and marketing materials
- Provide courteous information to customers over the phone
- Adhere to procedures for handling cheques and credit card transactions
- Ensure cash registers are stocked with necessary supplies
- Maintain cleanliness and organization around cash register areas
- Follow company policies regarding loss prevention and safety measures
- Perform additional tasks as assigned by the supervisor
- Assist customers with loading products into their vehicles
- Provide assistance with shopping carts as needed
- Support customer service and checkout teams
- Return misplaced merchandise to their respective departments
Qualifications:
- Excellent communication skills and patience
- Ability to handle challenging situations with courtesy
- Strong attention to detail
- Customer service-focused mindset
RONA is dedicated to promoting diversity and inclusion. We welcome applications from all qualified individuals, regardless of race, color, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
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