Customer Support and Technical Solutions Specialist
7 days ago
This is an exciting opportunity to join the RideCo team as a Technical Support and Customer Success Representative. As a pioneer in the transportation technology industry, we are transforming public transit from a static, scheduled fixed-routes system to a dynamic on-demand network.
Key Responsibilities- Work directly with clients and internal stakeholders on support tickets and requests to ensure Key Performance Indicators are achieved.
- Provide high customer satisfaction and success as a key function within the organization.
- Quickly learn and become an expert in using/troubleshooting RideCo software.
- Build and maintain solid customer relationships by providing superior customer support.
- Assist in the development and maintenance of documentation for internal training material and the customer-facing knowledge base.
- Identify, reproduce, log product defects and record all customer interactions in Salesforce.
- Take part in the incident response process, which includes scheduled on-call shifts.
- Assist implementation teams as required.
- Other duties/projects as assigned.
- 3+ years of technical support or related experience.
- Good understanding and experience using MS Office Suite and/or Google workspace.
- Experience with any of the following tools would be an asset: Salesforce, Zendesk, JIRA, Confluence.
- Demonstrated problem-solving abilities in a technical setting.
- Must be available to travel to client sites within Canada and the US up to 20% of the time.
- Base Salary: $50K - $65K + performance-based bonus + stock options.
- Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code.
- Benefits Plan: Medical, dental, prescription, life/health spending accounts and more.
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