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Technical Support Specialist

2 months ago


Kitchener, Ontario, Canada CopperTree Solutions Inc. Full time
About the Role

CopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for computer networks, systems, and software
  • Respond to user inquiries and resolve technical issues in a timely and professional manner
  • Collaborate with internal teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base
  • Participate in the design and implementation of technical solutions
  • Supervise and mentor junior technical support staff
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5+ years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong knowledge of computer systems, networks, and software
  • Experience with technical documentation and knowledge base management
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance