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Technical Support Specialist
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Kitchener, Ontario, Canada CopperTree Solutions Inc. Full timeJob Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and troubleshooting for...
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Technical Support Specialist
2 months ago
CopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide technical support and troubleshooting for computer networks, systems, and software
- Respond to user inquiries and resolve technical issues in a timely and professional manner
- Collaborate with internal teams to identify and resolve technical issues
- Develop and maintain technical documentation and knowledge base
- Participate in the design and implementation of technical solutions
- Supervise and mentor junior technical support staff
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in technical support or related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong knowledge of computer systems, networks, and software
- Experience with technical documentation and knowledge base management
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance