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Technical Support Specialist

3 months ago

Kitchener, Ontario, Canada CopperTree Solutions Inc. Full time
Technical Support Specialist
  • Education: Bachelor's degree
  • Experience: 5 years or more
Position Overview

The Technical Support Specialist will play a crucial role in ensuring optimal performance of computer systems and networks within the organization. This position is essential for providing assistance to users and maintaining a high level of customer satisfaction.

Work Environment
  • Industry: Telecommunications, Consulting
Key Responsibilities
  • Facilitate access to computer networks for users.
  • Monitor and report on the performance metrics of computer systems and networks.
  • Assist users encountering challenges with their computer systems.
  • Research and implement solutions by consulting user manuals, technical documents, and guides.
  • Offer training and advice to users based on identified issues.
  • Maintain a comprehensive log of problems and solutions for reference by fellow support analysts.
  • Engage in the redesign and enhancement of applications and software.
  • Oversee the work of other technical support personnel within the team.
  • Configure equipment for employee use, ensuring proper installation of cables, operating systems, and software.
  • Conduct backup and recovery operations for web servers.
  • Deliver exceptional customer service.
  • Manage and resolve incidents effectively.
Candidate Screening
  • Availability for shift or on-call work.
  • Legally authorized to work in Canada.
  • Proximity to the work location.
  • Possession of necessary certifications and equipment for remote work.
  • Experience in the relevant field.
  • Current educational status and field of study.
Health Benefits
  • Comprehensive dental plan.
  • Disability benefits.
  • Health care plan.

Employment Type: Permanent

Language Requirement: English

Work Hours: 40 hours per week