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Customer Service Supervisor
3 months ago
Première Moisson specializes in the production and distribution of artisanal bakery, pastry, and charcuterie items crafted with high-quality ingredients. With a workforce exceeding 1,200 individuals, we operate over 20 locations across Quebec and Ontario.
We are seeking a Customer Service Team Leader to enhance our operations.
Employment Type: Permanent - Full time
Employee Benefits:
- Continuous training opportunities
- Comprehensive group insurance (including drug, dental, paramedical, salary, life, and travel) for regular full-time employees
- Employee and Family Assistance Program for regular full-time employees
- Retirement savings plan (RRSP/DPSP) with contributions from Première Moisson
- Paid sick leave and floating holidays
- Discounts on purchases made in-store
- Provision of work attire
- Opportunities for career advancement
- Additional benefits available
Key Responsibilities:
- Execute sales consultant functions.
- Oversee and manage personnel and activities within the section.
- Control inventory and cash register operations.
- Optimize team performance and sales outcomes.
- Address customer inquiries and special situations.
- Ensure adherence to Première Moisson standards.
- Maintain comprehensive knowledge of all product offerings.
- Organize workflow within one or more sections of the store.
- Open and/or close the store as required.
- Enforce product marketing, quality, hygiene, and sanitation standards among staff in the section.
- Supervise team activities and perform customer service tasks, including cash handling.
- Train new team members as necessary.
- Fill in for the assistant manager when needed.
Qualifications:
- Minimum one year of experience in a similar or customer service-oriented role
- Relevant expertise in sales and customer service methodologies
- Proven ability to lead a team of employees
- Strong communication skills
- Proficiency in spoken and written French
- English fluency (an asset)
- Self-motivated, energetic, and committed to customer satisfaction and teamwork.
If you see yourself fitting this profile, we encourage you to apply.
*Please note that only candidates selected for further consideration will be contacted.
