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Customer Service Representative
1 month ago
Air Canada Vacations is seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, travel agencies, and consumers.
Responsibilities:- Meet and exceed customer service and sales objectives, handle time, and other performance metrics.
- Offer unparalleled customer service, ensuring that our customers feel valued and supported.
- Utilize selling and upselling techniques to close vacation package bookings, including air, land, tourist activities, and car rentals.
- Demonstrate professionalism in all interactions, including phone, email, and team meetings.
- Act efficiently and accurately when booking reservations using our in-house systems.
- Promote Air Canada Vacations services to travel agencies and consumers.
- Ensure customers are informed of all relevant reservation details and products.
- Maintain a current and accurate knowledge of our products, booking procedures, and policies.
- Perform other tasks as assigned by your immediate supervisor.
- College diploma in Tourism or relevant work experience.
- Sales experience with the ability to recognize sales opportunities.
- Demonstrates initiative, adaptability, attention to detail, and good judgment.
- Bilingualism (English and French) and strong communication skills.
- Working proficiency of reservation systems, an asset.
- Available to work flexible schedules, evenings, and weekends.
- Available for a 6-12 week training program from Monday to Friday.
- Competitive starting salary of $17/hour.
- $1 shift premium for shifts starting before 8:00am and after 6:00pm, as well as full weekend shifts.
- Exciting travel privileges and discounts after 6 months of service.
- Eligible for an annual incentive plan.
- One-time incentive of $2,000, paid in installments.
- Flexible work arrangements.
- Job shadowing and opportunity for growth within the organization.
- Comprehensive group health insurance.
- Access to a telemedicine platform with online medical consultations.
- Company pension plan with employer match.
- Employee share ownership plan.
- Tuition reimbursement of up to $5,000 per year.
- Wellness reimbursement for expenses of up to $300 per year.
Air Canada Vacations offers a dynamic work environment combined with excellent employee programs, an impressive benefits package, and a vast opportunity to explore the world with our travel privileges.
