Customer Service Team Supervisor
4 weeks ago
Are you passionate about delivering exceptional customer experiences?
Do you have a knack for leading and guiding a team to achieve outstanding results?
Vertex is seeking a skilled Customer Service Team Supervisor to join our team
Key Responsibilities:
• Supervise and advise the customer service team to ensure seamless customer interactions
• Manage customer accounts and ensure timely follow-ups to maintain high satisfaction levels
• Efficiently process customer requests and resolve issues in a timely manner
• Enter and update data accurately and efficiently
• Perform various administrative office tasks to support the team's success
Requirements:
• 5+ years of experience in customer service
• Excellent knowledge of the Microsoft Office suite
• Strong leadership and organizational skills
• Attention to detail and ability to multitask
• Bilingualism (English and French) is an asset
What We Offer:
• A daytime, permanent, full-time position with a competitive salary ($55,000 and up based on experience)
• A comprehensive benefits package
• A schedule from Monday to Friday, with no evenings or weekends
• The opportunity to work with a dynamic team and contribute to the company's success
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