Operations Supervisor

4 weeks ago

Richmond, British Columbia, Canada Great Canadian Entertainment Full time

Position Overview

Reporting to the Director of Food & Beverage, the Operations Supervisor at Great Canadian Entertainment is tasked with overseeing the profitability of front of house operations, ensuring an outstanding guest experience, and upholding the highest service standards while managing costs effectively. This role requires a proven history in team leadership and a solid background in the hospitality sector, enabling the individual to guide the front of house team in consistently delivering an exceptional dining experience and achieving superior guest satisfaction. The Operations Supervisor will enforce adherence to all policies and procedures, inspire the team through exemplary leadership, and foster a safe and welcoming environment for all staff members.

Primary Responsibilities

Oversee and enhance financial performance and profitability, ensuring robust controls are established for front of house operations. Collaborate with back of house teams to identify business priorities and meet financial objectives. Recruit, train, mentor, and evaluate the performance of supervisors and team members to achieve service excellence while cultivating an engaging workplace. Strive for high guest satisfaction levels, addressing inquiries and feedback promptly and professionally. Identify opportunities for improvement to ensure meticulous attention to detail is maintained by the team, delivering an exceptional dining experience. Provide continuous motivation, coaching, and effective leadership to team members and supervisors. Ensure the front of house is consistently maintained in terms of cleanliness, organization, and overall upkeep. Monitor and manage operational costs by utilizing resources efficiently and taking necessary actions to address discrepancies. Work collaboratively with the entire restaurant management team to guarantee an outstanding guest experience. Delegate tasks and responsibilities to employees, including scheduling work shifts and ensuring completion of mandatory training. Manage employee performance to ensure that the standards of the Great Canadian Entertainment brand and service excellence are consistently met. Ensure compliance with licensing laws, health and safety regulations, and other statutory requirements. Perform additional duties as assigned.

Qualifications and Skills Required:

Minimum of 8 years of experience in the hospitality industry, with at least 5 years in a management role. Post-secondary education in Hospitality Management or equivalent professional experience is required. Certification in Serving It Right or the ability to obtain it. Proven ability to lead by example and mentor a team effectively. Capable of working under pressure, managing multiple tasks, and meeting deadlines while maintaining high levels of customer service and a positive demeanor. Strong interpersonal skills, along with the ability to plan and organize a team efficiently. Excellent written and verbal communication abilities. Proficient in MS Office, with experience in financial analysis being an asset. Ability to obtain necessary certifications through the Gaming Policy Enforcement Branch. Solid working knowledge of Micros and Squirrel systems.

Work Environment Considerations:

A blend of kitchen and office settings, with the ability to work various shifts, including days, evenings, weekends, and holidays.

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