Housing Services Coordinator

1 week ago

Newmarket, Ontario, Canada The Regional Municipality of York Full time

POSITION PURPOSE

Reporting to the Supervisor, Housing Programs, is responsible for providing client services to applicants, participants, and landlords in rent subsidy and home repair programs.

KEY RESPONSIBILITIES

  • Provides program information to applicants and clients, including eligibility criteria, application and documentation requirements, and ongoing program participation obligations.
  • Assists clients with completing program applications, reviewing information for completeness, and following up as required.
  • Prepares benefit assessments for eligible households and notifies the supervisor of any concerns or misrepresentation.
  • Supports the internal review process by tracking requests and assessing requests for completeness, requesting supplementary information from clients and/or original decision makers as needed.
  • Receives and arranges for the return of housing provider files, prepares file documentation for review, and prepares program agreements for execution with clients and/or landlords.
  • Tracks availability of client subsidy allocations and prepares client subsidy/benefit calculations.
  • Responds to inquiries from clients/public for requests for information.
  • Performs other duties as assigned, in accordance with Branch and Department objectives.

QUALIFICATIONS

  • Successful completion of a Post-Secondary Diploma in Business Administration, Social Sciences, or a related field, or an approved equivalent combination of education and experience.
  • Knowledge of basic accounting principles and practices to process accounts payable and balance rental payments.
  • Knowledge of relevant legislation and program policies, such as the Residential Tenancies Act, the Housing Services Act, and Regional program instructions.
  • Comprehensive knowledge of general office procedures, including records management.
  • Knowledge and demonstrated ability in corporate core competencies, including customer focus, communication, collaboration, and personal ownership.

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