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Housing Program Services Specialist

3 months ago

Newmarket, Ontario, Canada The Regional Municipality of York Full time
POSITION OVERVIEW Reporting to the Supervisor of Housing Programs, this role is dedicated to delivering client support to applicants, participants, and landlords involved in rent subsidy and home repair initiatives. Responsibilities include providing program details, reviewing applications for completeness, conducting eligibility assessments, preparing benefit evaluations for qualifying households, ensuring precise data management, and maintaining records. Additionally, the role involves database management and the preparation of summary and statistical reports.

KEY RESPONSIBILITIES

Furnishes applicants and clients with essential program information, including eligibility requirements, application and documentation guidelines, and ongoing participation obligations. Aids clients in completing program applications or updating forms, ensuring all information is thorough and following up as necessary. Conducts benefit evaluations for qualifying households and alerts the supervisor of any concerns or potential misrepresentation. Facilitates the internal review process by monitoring requests and evaluating their completeness; solicits additional information from clients or original decision-makers as needed. Manages the receipt and return of housing provider files; prepares documentation for review. Drafts program agreements for execution with clients and/or landlords. Monitors the availability of client subsidy allocations and calculates client subsidies/benefits. Addresses inquiries from clients and the public regarding requests for information. Performs additional duties as assigned, aligning with Branch and Department objectives.

REQUIRED QUALIFICATIONS

Completion of a Post-Secondary Diploma in Business Administration, Social Sciences, or a related field, or an equivalent combination of education and experience. Understanding of basic accounting principles and practices for processing accounts payable and balancing rental payments. Familiarity with relevant legislation and program policies, including the Residential Tenancies Act and the Housing Services Act. In-depth knowledge of general office procedures, particularly in records management. Proven ability in core corporate competencies such as customer focus, effective communication, collaboration, and personal accountability.