Guest Services Coordinator

4 weeks ago


Newmarket, Ontario, Canada Holiday Inn Express Newmarket Full time
Position Overview

The Guest Services Coordinator plays a vital role in ensuring a seamless experience for our clients at Holiday Inn Express Newmarket. This position requires a blend of customer service expertise and operational management skills.

Qualifications
  • Education: Completion of secondary school is required.
  • Experience: A minimum of 1 to 2 years in a similar role is preferred.
Work Environment

This role is situated in a dynamic hospitality setting, including hotels, motels, and resorts.

Key Responsibilities
  • Support guests with specific requirements to enhance their stay.
  • Oversee, delegate, and evaluate team assignments to ensure efficiency.
  • Ensure the functionality of computer systems and equipment, coordinating repairs as necessary to maintain service quality.
  • Order and manage inventory of materials and supplies.
Technical Skills
  • Proficient in MS Outlook and other relevant software.
Safety and Security
  • Must possess basic security clearance and undergo a criminal record check.
Transportation and Travel

Access to public transportation is available for commuting.

Work Conditions
  • Attention to detail is crucial in this fast-paced environment.
  • Ability to manage a large workload and meet tight deadlines.
  • Physical demands include a combination of sitting, standing, and walking, along with bending and kneeling.
Personal Attributes
  • Strong client focus and interpersonal skills.
  • Exceptional verbal and written communication abilities.
  • Demonstrated flexibility and initiative in a team-oriented setting.
  • Highly organized with a commitment to punctuality and ethical standards.
Work Details
  • Type of Employment: Permanent
  • Language of Work: English
  • Weekly Hours: 30 hours


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