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Client Services Representative

2 months ago

Newmarket, Ontario, Canada The Regional Municipality of York Full time

**Job Summary**

The Regional Municipality of York is seeking a highly skilled and detail-oriented individual to fill the role of Housing Services Coordinator. As a key member of our team, you will be responsible for providing exceptional client services to applicants, participants, and landlords in rent subsidy and home repair programs.

**Key Responsibilities**

  • Provide program information to applicants and clients, including eligibility criteria, application and documentation requirements, and ongoing program participation obligations.
  • Assist clients with completion of program applications, reviewing information for completeness, and following up as required.
  • Prepare benefit assessments for eligible households and notify the supervisor of any concerns or misrepresentation.
  • Support the internal review process by tracking requests and assessing requests for completeness, requesting supplementary information from clients and/or original decision makers as needed.
  • Receive and arrange for the return of housing provider files, preparing file documentation for review.
  • Prepare program agreements for execution with clients and/or landlords.
  • Track availability of client subsidy allocations and prepare client subsidy/benefit calculations.
  • Respond to enquiries from clients/public for requests for information.
  • Perform other duties as assigned, in accordance with Branch and Department objectives.

**Requirements**

  • Successful completion of a Post-Secondary Diploma in Business Administration, Social Sciences, or a related field, or an approved equivalent combination of education and experience.
  • Knowledge of basic accounting principles and practices to process accounts payable and balance rental payments.
  • Knowledge of relevant legislation and program policies, such as the Residential Tenancies Act, the Housing Services Act, and Regional program instructions.
  • Comprehensive knowledge of general office procedures, including records management.
  • Knowledge and demonstrated ability in corporate core competencies, including customer focus, communication, collaboration, and personal ownership.