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Customer Experience Manager

2 months ago

NiagaraontheLake, Ontario, Canada Vintage Hotels Full time

Job Summary:

The Vintage Hotels Front Office Manager is responsible for providing exceptional guest service and ensuring the smooth operation of the front office and business center.

Key Responsibilities:

  • Deliver personalized and exceptional guest service at every opportunity.
  • Meet established sales and revenue goals.
  • Ensure the front office and business center are fully operational with sufficient staff to service guests.
  • Perform human resource functions, including hiring, training, promotions, and progressive corrective action.
  • Ensure team members are aware of and follow all standards and procedures.
  • Develop and monitor department budgets.
  • Suggest additional products and services to meet guests' specific preferences.
  • Assess guests' individual needs to meet standards for additional products and services.
  • Actively seek ways to meet guests' product or service needs.

Requirements:

  • Minimum three years of hospitality management experience.
  • Basic accounting principles an asset.
  • Familiarity with cash receipts, cash floats, balancing end of shifts, and budgeting.
  • Previous budgeting experience.
  • Graduate of Hotel Administration Diploma, degree program, or similar, or the equivalent in education and experience an asset.
  • Excellent problem-solving abilities.
  • Reliable transportation.
  • Ability to work weekdays and weekends as required.

What We Offer:

  • Benefits after three months.
  • RRSP Match.
  • Career advancement opportunities.
  • A chance to work with a tenured, supportive team at a top hotel.
  • Company social events.
  • Complimentary meals and company-wide discounts.