Customer Experience Director

2 months ago

NiagaraontheLake, Ontario, Canada Abercrombie and Fitch Stores Full time
Job Summary

Abercrombie & Fitch Stores is seeking a highly motivated and experienced leader to join our team as a Key Holder. As a Key Holder, you will be responsible for driving business results, leading a team of associates, and ensuring a differentiated customer experience.

Key Responsibilities
  • Training and Development: Provide guidance and support to associates to ensure they have the skills and knowledge needed to succeed in their roles.
  • Customer Experience: Lead by example and ensure that every customer interaction is exceptional, resulting in increased customer loyalty and retention.
  • Communication: Effectively communicate with associates, management, and customers to ensure seamless operations and achieve business objectives.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment, ensuring that merchandise is properly displayed and that the sales floor is well-organized and easy to navigate.
  • Asset Protection: Implement and maintain effective asset protection strategies to prevent loss and protect company assets.
  • Policies and Procedures Adherence: Ensure that all associates are aware of and adhere to company policies and procedures.
Requirements
  • At Least One Year of Customer Service Experience: Proven track record of providing exceptional customer service in a retail environment.
  • Work Ethic: Demonstrated ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Assertiveness: Confident and assertive communication style, with the ability to effectively influence and motivate others.
  • Applied Learning: Ability to apply learning and experience to improve business results and drive growth.
  • Attention to Detail: Meticulous attention to detail, with a focus on ensuring accuracy and quality in all aspects of the job.
  • Analytical Skills: Strong analytical skills, with the ability to analyze data and make informed decisions.
  • Adaptability / Flexibility: Ability to adapt to changing circumstances and priorities, with a flexible and responsive approach to work.
  • Multi-Tasking: Proven ability to effectively manage multiple tasks and responsibilities, prioritizing and completing tasks in a timely manner.
  • Stress Tolerance: Ability to work effectively in a high-pressure environment, managing stress and maintaining a positive attitude.
What We Offer
  • Monthly Incentive Bonus Program: Opportunity to earn a monthly bonus based on individual and team performance.
  • Paid Time Off: Generous paid time off policy, allowing for relaxation and rejuvenation.
  • Paid Volunteer Day per Year: Opportunity to give back to the community through a paid volunteer day.
  • Merchandise Discount: Discount on merchandise, allowing for personal shopping and style.
  • Medical, Dental and Vision Healthcare Coverage: Comprehensive healthcare coverage, including medical, dental, and vision benefits.
  • Life and Disability Insurance: Protection for you and your loved ones, including life and disability insurance.
  • Associate Assistance Program: Support for associates and their families, including financial assistance and counseling.
  • Registered Retirement Savings Plan with Company Match: Opportunity to save for retirement, with a company match to help you get started.
  • Training and Development: Ongoing training and development opportunities, helping you grow and succeed in your role.
  • Opportunities for Career Advancement: Opportunities to advance your career, with a focus on promoting from within.
  • A Global Team of People Who'll Celebrate You for Being You: A diverse and inclusive team, celebrating individuality and promoting a positive work environment.

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